Exchange & Returns Policy

If you are not satisfied with a product that you have bought, please contact us to discuss and where required return it to us for a full refund. We regret, however, that we cannot refund return postage costs for non-faulty products.

Key Diesels Ltd makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged, customers should contact Key Diesels Ltd, After Sales within 3 days of receipt and return the package within 7 days, for a replacement to be sent. If you have not received your order within 7 working days from the dispatch date, please contact Key Diesels Ltd,

01785 719756


If your purchase from Key Diesels Ltd is found to be faulty, damaged or unsatisfactory, please return it to us per the instructions above for a full refund. Refunds for valid claims will be made via the same method of payment as used to place your order.


You may cancel your order by informing Key Diesels Ltd

01785 719756

Anytime up to seven days from the date of receiving the delivery. Goods are to be returned to us at your expense in an unused condition and in the original packaging.

Key Diesels Ltd will refund your purchase within 14 days of receipt of the goods via the same method of payment that was originally used.

NB Please ensure you reference your invoice number and contact information with the returned item